I was able to easily make a service appointment online. When I arrived, the staff was courteous and I was attended to promptly. The service attendant reviewed the details of my car and pointed out the service waiting area where coffee and snacks were available. My car was ready in less than hour.
I drove an hour and a half to the dealership, waited about 20 mins for them to figure out what happened to the car I was scheduled to see; only for them to tell me it was just sold an hour ago (which I am not buying) and even if so failed to notify me beforehand that it was indeed sold(but went out of their way to see if it was available in the more expensive model) . I then had to drive 2 hours back home in prime rush hour traffic. So I would say they failed to make my experience at Riverhead Buick/GMC satisfactory like the sales manager said he would. I see in the reviews below somebody else had a similar problem as well
Stopped by the dealership more than once. Had a difficult time getting help...much less putting together a deal. Finally got quoted a price. It was significantly higher than two other dealerships quoted for a similar vehicle. I didn't find the salesman (Mark) very professional, either. One visit? Maybe they were having a bad day. But several visits? I never had to work so hard trying to spend money. For the price of the product, there's room for improvement in how they handle customers.
Most pleasant car shopping experience to this day.
Absolutely the worst hands down. The mechanics here will ruin your car, like they did mine. and they charge you for things they don't do, I was charged for a new actuator and had to replace it 2 months later, I brought my car somewhere else this time and after showing them the service receipt to show what had been replaced they told me none of my actuators had been replaced. On top of that I never could figure out how Gacel river head took 7 hours of labor to install this. When the new mechanic did it in 20 minutes! Crooks. Beware, and please think twice before ending up in my shoes from this aweful dealership!!!
Riverhead Buick Gmc is a US Car Dealer based in Riverhead, New York. Riverhead Buick Gmc is located at 1423 County Rd 58, Riverhead, NY 11901, USA.
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