Staff is very helpful. Helped me find exactly what I needed.
**** Part 2 ****
- literally said "The truck won't turn around for you" after I explained why I was wronged
They don't have soi much options for ligthing.
Customer service:
- Took excessively long to correct an issue with my purchase of a 5 year plan
- not helpful in fixing the problem I had or explaining why it occurred
- Delivery department initially gave me a wrong time for delivery that conflicted with what the company said
Really bad as usual and my neighbors say the same no matter what you say or do nothing changes
My husband and I usually go to the one in Medford. But the two times we have gone to this one, it has been pure disappointment!! Not only are the employees not knowledgeable, it seems they don't even want to work there!! The General manager is even worse for condoning the behavior!! I don't understand how nobody in that store knows about the products or if they even carry it!! They are rude and lazy!! And to top it off that the answer is always we don't carry it. Worthless employees and mangers!!
"Tom" in Appliances is not the kind of employee you would want handling such big-ticket items. I went recently to get a refrigerator. He was unable to even show us the display model of the refrigerator I wanted even though the online site said there was one available. Then he messed up my insurance policy, charging a 3 year policy on my invoice even after I and a friend of mine had clearly stated we wanted a 5 year plan to cover the fridge. He made us go back and forth between Appliances and Customer Service just to make the change (They got away with about 10 bucks in taxes since they didn't refund the taxes from the old plan and charged us taxes on the new one, instead of making a clean swap). I had been very diligent about asking when the delivery would occur, as my old fridge had broken down. He said to my face, 3-5 business days, "at our convenience". Not only was the delivery eventually slated for SIX business days later (every day counts when you don't have a working fridge), the day of the supposed delivery at 10 AM he calls us and says that the store doesn't have the fridge. This after I managed to get a day off from work. I spoke to the manager and he managed to work something out for the next day. So I call Appliances again that night after I heard nothing from the delivery company, and sure enough, Tom picks up. I ask about when the delivery would come (keep in mind I had to keep asking since nothing was for sure) and he hastily said it was on the loading dock and ready to ship. I say sure and, me having only the morning off the day of the delivery, asked when it would occur. Even though the store itself could find my time without any problem, he couldn't and said there'd be a FOUR hour window, even though all other times I received or made calls regarding deliveries it was a TWO hour window. Explaining that his explanation didn't fit the other times I called, he sarcastically remarked, "You could have a two hour window, whatever you want, but I'm telling you how it is." Afterward, he quickly cut me off and hung up, without letting me ask if I could be transferred to the delivery department. Sure enough, later that night, I was notified of the delivery time through the delivery company. It was a two hour window. In short, Tom needs to stop giving customers false information, especially when something the customer has is broken. If you say 3-5 business days, understand time is money. When someone asks you for a 5 year plan, don't make the mistake of giving them something else. Lastly, don't give the customer a hard time after things have gone wrong on the store's part. I don't usually single out one employee for the store being bad, but rest assured, there's a second part to this. When one employee handles your whole experience, it's easy to see why I had to explain my case. One star only for the whole ordeal.
Lowe S Home Improvement is a US Hardware Store based in Riverhead, New York. Lowe S Home Improvement is located at 1461 Old Country Rd, Riverhead, NY 11901, USA.
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